Your numbers
for titanic help
+49 2336 808 247
0800-8482648
+49 2336 808 295
+49 2336 808 289
+49 2336 808 350
Contact form
TITAN CARE Emergency Service
A machine is only as good as its uptime. That’s why, as a TITAN customer, you can reach our TITAN CARE team on weekdays between 7 am and 4 pm should the need arise. We offer direct, personal contact and rapid problem-solving.
Your direct line to the TITAN CARE emergency service during the day:
+49 2336 808-275
TITAN CARE 24/7 Emergency Service
We make sure you can sleep soundly. With a TITAN CARE maintenance contract, you also have access to the TITAN CARE 24/7 emergency service. This means you can reach our TITAN CARE team at any time, day or night – even in the middle of the night.
This includes direct personal contact and a call-back from a TITAN service technician as quickly as possible. In the vast majority of cases, we can resolve the issue straight away over the phone. Especially if you have your TITAN CARE Box with the key wear parts to hand. And if that doesn’t work, we’ll get in touch first thing the next morning to arrange a service visit with you as soon as possible.
Thanks to the telephone support provided by the TITAN CARE representative, we were able to quickly identify the cause of the fault and thus avoid a prolonged system shutdown. Thank you very much for your prompt and expert assistance!
Eugen Klaaßen, Process Engineering Project Manager, Schütz GmbH & Co. KGaATITAN CARE Maintenance Contracts
Leave the headaches to us. With TITAN CARE maintenance contracts, regular servicing of your strapping machines is a breeze. Choose your maintenance interval and enjoy a range of attractive benefits. For example, fixed-price servicing – even when things get a bit more complicated.
At every service, we put the strapping head through its paces, replace wear parts and keep a close eye on the entire machine. Your maintenance technician is there, getting to know the details better and becoming increasingly capable of troubleshooting independently. Every service concludes with production support. This is how we ensure that everything runs perfectly. And because we already have all the essential parts with us, downtime is kept to a minimum. This ensures maximum availability and keeps costs low.
Choose your TITAN CARE maintenance contract
TITAN CARE S
- 1 maintenance visit per year
- 24/7 emergency service
- term: 2 years
TITAN CARE M
- 2 maintenance visits per year
- 24/7 emergency service
- fixed-price maintenance
- duration: 2 years
TITAN CARE L
- 4 maintenance visits per year
- 24/7 emergency service
- fixed-price maintenance
- travel costs included
- term: 2 years
Or set up your own customised maintenance agreement
Tell us exactly what you want your maintenance to include. With as many maintenance visits as you like, scheduled in advance for the whole year. And all the specifications you require.
Request a maintenance agreement
TITAN CARE Box
The TITAN CARE Box is our first-aid kit, which comes with your strapping head.
It contains all the essential wear parts that your team can replace themselves if necessary. And detailed instructions on where everything goes. We’re also happy to provide TITAN CARE support over the phone.
TITAN CARE Repair Service for strapping tools
The repairability of all TITAN strapping tools is an integral part of our manufacturing philosophy.
That is why a repair service is also an integral part of TITAN CARE. We repair every TITAN strapping tool until it can no longer be repaired. And that takes quite a long time. You can simply request a repair via the TITAN service form. Or find out more right here about our smart repair service MAX CONNECT for all MAX tools – constant availability, without you having to do a thing!
TITAN CARE Complete overhaul of strapping heads
Give your hard-working strapping heads a new lease of life with a TITAN overhaul.
Here, we carry out a D-Check just like in the aviation industry: we completely dismantle your strapping head and – following a comprehensive condition analysis – restore it to its original condition by replacing all worn parts. With documented quality in accordance with manufacturer specifications, a test report and proof of functionality. That’s how you achieve long-term cost efficiency.
TITAN CARE Plant Retrofit
Our strapping systems easily last for several generations. That’s longer than any single strapping head will last. And the electronics have changed countless times over that period.
With the TITAN CARE Retrofit, we simply install a new strapping head complete with the latest control system. For example, to switch from steel to plastic or to different strap widths. We retrofit TITAN CONNECT as a digital tool for smart, predictive maintenance. Or we can even give competitors’ plants a TITAN upgrade. The future can be built in.
TITAN Original spare parts
Genuine replacement and wear parts are essential for safety. Only when these are used can we honour our legal warranty on your strapping solution. They also ensure smooth operation with minimal wear and tear. Plus, they are available quickly when needed.
Smart diagnostics platform: TITAN CONNECT
All current TITAN plants, devices and strapping heads can be fitted with TITAN CONNECT on request – and we can easily retrofit it to almost all older models. Once you have given your approval, this smart diagnostic system gives us access to real-time status data. We will proactively notify you when a service is due. Naturally, all data is stored with the highest level of security exclusively on European servers, which undergo regular stress tests.
Find out moreTITAN CARE is like Médecins Sans Frontières: fully committed, wherever it’s needed. With 100% passion and well-established procedures. For rapid assistance and long-term impact. Make sure you’re free then.
Does this feel like the right fit for you?
Then let's get to know each other. Make an appointment with your personal TITAN Solution Team. Our experts will ask all the important and relevant questions and develop the perfect strapping solution for you.
Talk to our experts